I.T SUPPORT
SERVICES.
HARDWARE BREAK-FIX
SOFTWARE SUPPORT
OUTSOURCED I.T
MANAGED SERVICE.
Making sure you have the correct levels of support for your I.T systems is critical to keeping your business running in the event of a failure. Simoda support services range from traditional vendor warranties to full outsourced managed I.T.
EXTENDED WARRANTIES
1ST & 2ND LINE HELPDESK
ISSUE TRIAGE
4 HOUR FIX.
Simoda can support your business regardless of your I.T skill set with managed service delivery. Our team of technical engineers & consultants will help diagnose and resolve I.T issues to ensure your business is fully operational. We provide every managed I.T support customer with regular I.T service reviews that follow a RAG rating structure designed to maintain business performance.
CHALLENGES WE SOLVE.
We don't have enough resources to support our growth
My I.T support costs are rising
Our hardware needs guaranteed fix times for support
We need 1 support number
Can you manage all my applications
We need local support for our users.
PARTNERS.
MANAGED
I.T SUPPORT.
Industry
Transport
Issue / Challenge / Objective
Lack of qualified IT staff
Old application stack
Poor wireless signals
Results
All systems monitored 24x7
365 deployment
Improved customer experience
HARDWARE
SUPPORT.
Industry
Electronics
Issue / Challenge / Objective
35% support price increase
Additional SLA required
Legacy equipment
Results
Price reduced by 45%
24x7 4 hour fix
Time to plan refresh