IT Services & Support

Technology Support
​
Hardware Break-fix
Cisco Support
Service Desk
Technical Resources
Voucher Schemes
Professional Services​
I.T Consultancy
Install & Deployment
Wireless Site Surveys
Managed Print
Relocations
"We have worked hard to ensure our service delivery eco system of dedicated partners meets the demanding needs of our customers"
John Delamore - Simoda Operations Director

Hardware Support
-
Service level agreements to match your needs from next business day response to a two hour fix
​
-
24x7x365 service coverage
​
-
Dedicated client management and UK based service desk
​
-
Network of fully qualified engineers and strategic stock locati􀦞ons
​
-
Flexible Work Unit Voucher Scheme

Helpdesk Services
-
Helpdesk and Managed IT Solutions can include - 1st / 2nd / 3rd Line Tech Support
​
-
UK based helpdesk
​
-
Tailor made helpdesk packages and SLA’s available to suit
​
-
Software covered by the helpdesk – Microsoft products only / desktop support / server support
​
-
Helpdesk Options, Monday – Friday 08:30 – 18:00 excluding bank holidays
​
​​

Technology Consultancy
-
Complete lifecycle management from initial concept, through a design and implementation phase, on to post implementation support & troubleshooting services
​
-
Hosting and cloud deployments, strategic consulting and business case planning
​
-
Strategy review, IT audit, business/IT alignment, cost saving assessment
​
-
IT procurement (vendor and technology assessment, right-sourcing, ROI)
​
-
Compliance (business continuity, PCI:DSS)

Managed Print
-
Reduction in costs by up to 30% and increased efficiencies
​
-
Improvements in employee satisfaction and productivity
​
-
Enhanced document security
​
-
Improved environmental sustainability
​
-
Streamlined IT support burden or completely remove it
​
-
Optimisation of existing fleet without having to invest in any additional hardware

Asset Management
-
Discovery, data capture and storage
​
-
Asset tracking
​
-
Lifecycle management
​
-
Reporting and alerting
​
-
We manage the complete process; from the logistical management of a collection, technical processing and secure data eradication or destruction through to testing and assessment for the resale of used IT equipment and final recycling of unusable equipment
​
-
ISO 9001, 14001 & 27001 Certified