Simple professional services & support delivery
Our professional services & support business model is built around the Simoda VOS strategy (Value Of Service), which means we work hard to ensure the service or support you receive from our group of dedicated technology partners delivers true service value for your business.
Simoda provide a wide range of technology professional services and support that covers all aspects of your digital strategy.
Technology Support
Hardware Break-fix
Cisco Support
Service Desk
Technical Resources
Voucher Schemes
Professional Services
I.T Consultancy
Install & Deployment
Wireless Site Surveys
Managed Print
Relocations
"We have worked hard to ensure our service delivery eco system of dedicated partners meets the demanding needs of our customers and the Simoda Value Of Service strategy"
John Delamore - Simoda Operations Director
Hardware Support
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Service level agreements to match your needs from next business day response to a two hour fix
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24x7x365 service coverage
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Dedicated client management and UK based service desk
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Network of fully qualified engineers and strategic stock locations
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Flexible Work Unit Voucher Scheme
Helpdesk Services
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Helpdesk and Managed IT Solutions can include - 1st / 2nd / 3rd Line Tech Support
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UK based helpdesk
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Tailor made helpdesk packages and SLA’s available to suit
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Software covered by the helpdesk – Microsoft products only / desktop support / server support
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Helpdesk Options, Monday – Friday 08:30 – 18:00 excluding bank holidays
Technology Consultancy
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Complete lifecycle management from initial concept, through a design and implementation phase, on to post implementation support & troubleshooting services
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Hosting and cloud deployments, strategic consulting and business case planning
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Strategy review, IT audit, business/IT alignment, cost saving assessment
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IT procurement (vendor and technology assessment, right-sourcing, ROI)
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Compliance (business continuity, PCI:DSS)
Managed Print
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Reduction in costs by up to 30% and increased efficiencies
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Improvements in employee satisfaction and productivity
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Enhanced document security
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Improved environmental sustainability
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Streamlined IT support burden or completely remove it
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Optimisation of existing fleet without having to invest in any additional hardware
Asset Management
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Discovery, data capture and storage
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Asset tracking
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Lifecycle management
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Reporting and alerting
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We manage the complete process; from the logistical management of a collection, technical processing and secure data eradication or destruction through to testing and assessment for the resale of used IT equipment and final recycling of unusable equipment
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ISO 9001, 14001 & 27001 Certified