Troup Bywaters + Anders (TB+A) is a high-performing engineering partnership with sustainability at the heart of the business, operating from eight offices across the UK and Poland. Since 1958, they have been designing and creating unique internal spaces, blending comfort and function to bring buildings to life.

TB+A’s existing telephony platform integrated with Microsoft Teams through a separate third-party application. Having both the native Teams calling functionality and an additional telephony application available within Teams often led to user uncertainty over which tool should be used. While the impact on day-to-day operations was limited, inconsistent usage risked reducing the quality and completeness of reporting, analytics, and operational insights.

TB+A’s objective was to consolidate its communications environment through the adoption of a fully native Microsoft Teams telephony solution. By creating a single point of communication for employees, the organisation aimed to streamline user interactions, reduce complexity, preserve key telephony capabilities, and deliver an enhanced experience for both users and customers.