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I.T Support Services

Ensure Uninterrupted Business Operations with Simoda's IT Managed Services.

IT Support for Businesses of All Sizes

In today's technology-driven world, maintaining a robust and reliable IT infrastructure is crucial for any business. Simoda's comprehensive IT Managed Services are designed to provide your organization with the proactive support and expertise it needs to prevent downtime, optimise performance, and maximise your return on IT investments.

 

Simoda understands that every business has unique IT needs and challenges. That's why we offer a flexible range of IT support services, from traditional vendor warranties to full outsourced managed IT solutions. 

Our Comprehensive IT Managed Services Offerings:

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Software Support

Our experts provide comprehensive support for your software applications, ensuring they are up-to-date, secure, and performing optimally.

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Outsourced IT

We take over the management of your entire IT infrastructure, providing you with peace of mind and allowing you to focus on your core business activities.

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Managed Service

We proactively monitor and manage your IT systems, identifying and resolving potential issues before they cause downtime or affect productivity.

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Extended Warranties

We offer extended warranties for your IT hardware, extending your coverage and minimising unexpected costs.

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1st, 2nd & 3rd Line Helpdesk

Our dedicated helpdesk provides responsive support to your end users, addressing their IT issues promptly and effectively.

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Issue Triage

We efficiently prioritise and assign IT issues based on their severity, ensuring that critical problems receive immediate attention.

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Guaranteed Fix*

We guarantee a 1-hour response time (Premium Service only) for all IT issues, minimizing downtime and business disruptions.

*other than hardware replacement.

Tiered IT Support Solutions

Simoda offers a tiered structure of IT support services to cater to your specific needs and budget. Our core offering includes 1st, 2nd and 3rd line remote support for end users, along with comprehensive network infrastructure support. We also offer optional bolt-ons, such as Cybersecurity Managed Services, Backup Management and Support, and Patch Management.

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Our Packages

Standard

A user-based support contract concentrating on supporting desktop / laptop users operating systems & standard applications

Remote User Support

Standard Business Hours 9am – 5pm

4 Hour Response

OS & Standard Apps Support

User Management

Annual Business Review

Procurement Support

Customer Portal

Premium

A modern approach to solving business IT challenges where you need the comfort of professional no nonsense support, each user has unlimited IT support, infrastructure support is tailored to your environment, and we also provide you with industry leading additional options

Remote User Support

1 Hour Response

OS & Standard Apps Support

Extended Business Hours 8:30am – 5:30pm 

End User Software Install

3rd Party Software Escalation Support

Patch Management

User Management

Pro-active System Monitoring 

Infrastructure Support

Quarterly Business Reviews

IT Budget Planning & Procurement Support

Customer Portal

Specialist

A bespoke service for businesses who have specialist / complex requirements

Line of Business Applications

Bespoke Applications

Complex Systems 

Legacy Systems

Global Locations

Bespoke Services

IT Support Additions

User Additions

Cloud Backup For 365
Apple iOS Device Support
Mobile Device Management

Service Additions

Hardware break-fix 
24 x 7 x 365 Support
Weekly On-Site Support Visits
Annual, ¼, Monthly Billing

Infrastructure Additions

Cloud Backup
Infrastructure DR
24 x 7 x 365 NOC
Infrastructure as a Service

Value Services

Virtual IT Director
Quarterly Security Audits
Software Asset Management
Public Cloud Optimisation

Cyber Security Additions

End Point Protection
Email Security
Web Security
24 x 7 x 365 SOC
Cyber Essentials
Security Awareness

Value Services

IT Sustainability Strategy Planning
Database Management
Citrix Support
IT Training

Addressing Your IT Challenges

Simoda's IT Managed Services are designed to address the common pain points faced by businesses of all sizes:

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Limited IT Resources

Our team of experts augments your existing IT resources, providing the expertise you need to support your growth.

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Rising IT Support Costs

We offer cost-effective IT support solutions that align with your budget and provide a high return on investment.

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Centralized Support

Our centralized IT support number simplifies communication and streamlines issue resolution.

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Application Management

We manage your Microsoft 365 application as standard, ensuring optimal performance and security.

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Local IT Support

Our local engineers provide in-person support to your users, ensuring prompt and personalized assistance.

Eliminate IT Worries and Focus on Growth

Partner with Simoda's IT Managed Services and let us handle your IT complexities, while you focus on driving your business forward. Our expert support will ensure your IT systems are always up to date, secure, and performing at their best, empowering you to achieve your business goals without disruptions.

Contact us today to learn more about how Simoda's IT Managed Services can transform your IT operations and propel your business to new heights.

Serving Diverse Industries

Simoda's IT Managed Services are tailored to meet the unique requirements of a wide range of industries, including:

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Manufacturing

Designers Working

Marketing / Media

Fashion retailer

Retail

Working at home

Professional Services

Stock Market

Financial Services

Smart Speaker

Technology 

Engineer Working on Machinery

Engineering

Construction Manager

Construction

Organizing Boxes

Logistics / Distribution

Partners

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Managed I.T Support

Industry 
 
Automotive
 

Issue / Challenge / Objective
 
Lack of qualified IT staff
Old application stack
Poor wireless signals
 

Results
 
All systems monitored 24x7
365 deployment 
Improved customer experience 

Hardware Support

Industry 
 
Electronics
 

Issue / Challenge / Objective
 
35% support price increase 
Additional SLA required
Legacy equipment
 

Results
 
Price reduced by 45%
24x7 4 hour fix
Time to plan refresh

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