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I.T SUPPORT
SERVICES
.

HARDWARE BREAK-FIX
SOFTWARE SUPPORT
OUTSOURCED I.T
MANAGED SERVICE
.

Making sure you have the correct levels of support for your I.T systems is critical to keeping your business running in the event of a failure. Simoda support services range from traditional vendor warranties to full outsourced managed I.T.

EXTENDED WARRANTIES
1ST & 2ND LINE HELPDESK
ISSUE TRIAGE
4 HOUR FIX
.

Simoda can support your business regardless of your I.T skill set with managed service delivery. Our team of technical engineers & consultants will help diagnose and resolve I.T issues to ensure your business is fully operational. We provide every managed I.T support customer with regular I.T service reviews that follow a RAG rating structure designed to maintain business performance.

CHALLENGES WE SOLVE.

We don't have enough resources to support our growth

My I.T support costs are rising 

Our hardware needs guaranteed fix times for support

We need 1 support number 

Can you manage all my applications

We need local support for our users.

PARTNERS.

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MANAGED
I.T SUPPORT
.

Industry 

 

Transport

 

Issue / Challenge / Objective

 

Lack of qualified IT staff

Old application stack

Poor wireless signals

 

Results

 

All systems monitored 24x7

365 deployment 

Improved customer experience 

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HARDWARE
SUPPORT
.

Industry 

 

Electronics

 

Issue / Challenge / Objective

 

35% support price increase 

Additional SLA required

Legacy equipment

 

Results

 

Price reduced by 45%

24x7 4 hour fix

Time to plan refresh