ServicesAchieve more with smarter managed IT support
Keep your organisation performing at its best with managed IT services from Simoda.
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Centralised Support
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Certified Expertise
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1-hour response time*
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99.99% Uptime
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Strategic IT roadmapping
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Regular business reviews
Eliminate IT worries and focus on growth
Simoda’s managed IT services combine technical support with strategic expertise to help you modernise systems, reduce downtime, and unlock smarter ways of working.
Specialists across cloud, data, cybersecurity, infrastructure, and more
ISO 27001 certified for trusted information security management
100% customer satisfaction, based on ongoing client reviews
Signing up with Simoda is simple. We’ll guide you through a structured onboarding process to get you up and running with zero disruption to operations.
Switching from another provider? No problem. We’ll coordinate with you and your existing provider to ensure a smooth transition so your systems remain connected and secure.
We can help with
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Managed IT Services
Proactive monitoring and management to keep your operations moving. We look after your IT environment day to day, monitoring performance, resolving issues before they cause downtime, and making sure your systems stay secure and stable.
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Live Helpdesk
Friendly, responsive support for your team. Users can reach our Sheffield-based helpdesk for first, second, or third-line assistance, with local engineers available for on-site fixes. We prioritise issues by severity, ensuring urgent problems are resolved quickly.
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Software and Application Management
Keeping your software protected, up to date, and performing seamlessly. We manage core business tools like Microsoft 365 and other key applications – updating, securing, and optimising them to prevent disruptions and maintain compliance.
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Hardware and Infrastructure Management
Reliable infrastructure that won’t let you down. From setup to support, we manage your hardware to minimise downtime and extend its lifespan. With guaranteed fixes for replacements and optional extended warranties, you get dependable performance at predictable costs.
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IT Strategy and Consultancy
Expert advice to align your tech with your goals. Amongst leading IT service providers, we help you plan ahead – from infrastructure upgrades and cloud migration to process optimisation and technology roadmapping – so your IT setup supports your growth at every stage.
Addressing your IT challenges
At Simoda, we don’t push products – we solve problems. Our technology-first approach focuses on what actually works for your business, whatever the challenge.
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Limited IT resources
Fill IT skills gaps with on-demand expertise and support that keep your business moving forward.
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Rising IT costs
Get tailored business IT solutions that suit your budget while delivering a high return on investment.
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Fragmented IT support
Consolidate requests, gain clear visibility, and get issues resolved faster with centralised IT support.
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Application management
Optimise performance and security across your Microsoft 365 environment – managed by Simoda as standard.
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Slow or inconsistent maintenance
Stay productive with fast, personalised support from our local engineers and live remote helpdesk.
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Lack of direction
Make confident IT decisions with a clear strategic roadmap that aligns technology with your business goals.
Simoda’s IT support and managed services
Choose the level of managed IT support that fits your business. All packages include first, second, and third-line remote support for end users, plus comprehensive network infrastructure support.
Standard
Reliable, user-based IT support for desktops, laptops, and everyday business apps.
- Limited remote user support
- 4-hour response time
- Standard business hours (9am–5pm)
- User management
- Operating System (OS) and standard app support
- Customer portal access
- Annual business reviews
- Procurement support
Most Popular
Premium
Unlimited support with faster response times, proactive monitoring, and strategic guidance.
- Unlimited remote user support
- *1-hour response time
- Extended business hours (8:30am-5:30pm)
- User management
- Operating System (OS) and standard app support
- Customer portal access
- Quarterly business reviews
- Procurement support
- IT budget planning
- End-user software installation
- Third-party software escalation support
- Patch management
- Proactive system monitoring
- Tailored infrastructure support
Specialist
Specialist services for complex or global IT environments, including bespoke and legacy systems.
- Line-of-business applications
- Bespoke applications
- Complex systems
- Legacy systems
- Global locations
- Custom service options
Package bolt-ons
Need extra coverage? Add optional bolt-ons like cybersecurity, backup management, or patch management for complete peace of mind.
Book a free consultation and start your digital transformation journey.
Enhance your IT support: Service add-ons
Choose from a range of add-ons to tailor your managed IT support. Whether you need greater service levels, stronger security, or more strategic support, Simoda’s flexible options let you build the solution that best fits your business.
Serving diverse industries
Simoda works across sectors, combining day-to-day IT support with long-term technology roadmapping to help businesses move forward with confidence.
Automotive
Construction and Real Estate
Financial Services
Logistics and Distribution
Manufacturing and Engineering
Media and Marketing
Private Healthcare
Professional Services
Retail and Ecommerce
Technology