ServicesIT support with security built in — not bolted on
Every Simoda managed service package is built around a defined security model. Choose the level of protection your business needs and we'll handle the rest — transparently priced, no surprises.
Why Simoda?
Why Simoda for Managed IT Services?
Most IT service providers wait for things to go wrong. We don’t. Simoda takes a proactive approach, working alongside you to keep your technology investment aligned with where your business is heading.
That means real strategic guidance, not just a helpdesk number. Our team work with you to understand your business goals and priorities, then makes sure your IT supports every one of them.
IT ChallengesSolving Your IT Challenges
At Simoda, we thrive on solving problems, not pushing products. As experienced technology consultants, we focus on what works best for your business, whatever the challenge:
Limited IT resources Stretched teams and skills gaps slow everything down. We deliver on-demand expertise, IT support and managed services that keep your operations moving.
Security concerns Cyber threats are growing fast, and the stakes are high. We protect your systems with layered security and business IT solutions you can trust.
Performance issues Downtime and slow systems drain productivity and profit. We monitor, maintain, and optimise your infrastructure to keep performance high.
No clear IT strategy Without direction, IT spending becomes guesswork. We give you a clear roadmap that connects your technology to measurable business outcomes.
Proactive SupportQuarterly Business Reviews
As your trusted managed IT service provider, we run quarterly business sessions to give you a clear picture of how your technology is performing and where it can do more.
During each review, our expert team will walk you through:
- Service performance: what’s working, what’s resolved, and where we’re improving.
- Business goals: aligning your technology roadmap with your wider objectives.
- Strategic planning: practical recommendations to support your next stage of growth.
- Future trends: emerging tools and updates that could give you a competitive edge.
Support PackagesA strategic investment, not just another monthly cost
Choose the right level of IT support and managed services for your business. Our Premium package includes first, second, and third-line remote support for end users, plus comprehensive network infrastructure support.
Need more? We offer optional add-ons and specialist services for complex or global IT environments, including bespoke and legacy systems.
Standard Security Model
Core IT support with a strong security baseline — protection against the most common threats and full Cyber Essentials alignment. £39/user/month*
- Remote helpdesk 9am–5pm Mon–Fri
- 4-hour response SLA
- Endpoint Detection & Response (EDR)
- Email security & anti-phishing filters
- Security patch management
- Multi-factor authentication (MFA) management
- Firewall monitoring & basic management
- User lifecycle management (AD / M365)
- Cyber Essentials baseline alignment
- Annual security review & reporting
- Customer portal & ticketing
- Procurement support
Recommended
Premium Security Model
Advanced, always-on protection with proactive threat hunting, continuous monitoring, and Cyber Essentials Plus support. £65/user/month
- Unlimited remote helpdesk
- Extended hours 8:30am–5:30pm
- 1-hour response SLA
- Advanced XDR & active threat hunting
- 24/7 SIEM — security event monitoring
- Monthly vulnerability scanning & reporting
- Dark web credential monitoring
- Advanced email threat protection (incl. BEC)
- Privileged access management (PAM)
- Security incident response (first 8hrs)
- Cyber Essentials Plus support & submission
- Everything in Simoda Secure, plus:
- Named account manager
- Quarterly security reviews & roadmap
- IT budget & risk planning
- Third-party security vendor escalation
Bespoke Security
Fully tailored security and support for complex, regulated, or multi-site environments with dedicated resource and custom SLAs. Quoted per environment.
- Everything in 'Premium Security Model'
- Annual penetration testing
- Custom SOC / SIEM integration
- ISO 27001 readiness & certification support
- GDPR / compliance consultancy
- Zero trust architecture design
- Multi-site & global security management
- Board-level security reporting
- Dedicated security engineer
- Custom SLA agreements
- On-site included (agreed days)
*Billed monthly, minimum 12 months – ex-VAT.
Add-onsBuild the right stack for your business. Every add-on is managed by the same Simoda team and integrates cleanly with your core security package.
Expert AdviceTalk to a managed IT services expert
As an experienced Technology Consultant, Mark works closely with our local managed service clients across Sheffield and beyond, ensuring each business has the right IT support in place to maximise performance and achieve outcomes.
Contact Us and speak to Mark Firth – Technology Consultant, to discuss your IT challenges and learn how your business can benefit from Simoda’s strategic guidance and support.
Testimonial
The team at Simoda have been brilliant from start to finish, they make everything easy to understand and the service we receive is fantastic, long may that continue.
Mick Daggett
Accountant
FAQsLearn more about IT Managed Services with Simoda
