Internal View
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How the organisations users interact with the systems, applications & services
By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.
For your organisation to deliver a successful communication platform It is critical to have clear understanding of the user & customer experience architecture.
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Good user experience
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Good customer experience
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Successful business results
External View
How customers / people outside of the organisation interact with the people, technology, products & services you provide
Communications Solutions
Unified Communications
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Video Conferencing
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Mobile Comms
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Cloud Contact Centre
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UCaaS
As your trusted advisor let us guide you through the vast amount of vendors, solutions & services available
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See a quick video of how we can help with a UCaaS dynamic matrix
CCaaS
The modern cloud contact centre is more than just a single point of contact when customer services are required. Todays contact centre is dedicated to customer experience (CX)
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See a quick video of how we can help with a CCaaS dynamic matrix
Want to know more about UCaaS market place ?
Download the latest 6-12 report
Our reports focus on today’s most disruptive technologies, where the pace of change is rapid. These companies or technologies, which may have been relatively anonymous just a few years ago, have now emerged as highly viable solutions to resolve the business needs that led to their creation. They have, in effect, disrupted the IT landscape, which is well known for its accelerating pace of change and innovation.
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The 6-12 Report is designed to provide enterprise technology leaders with a contemporary and relevant overview of the featured subject for the next 6 to 12 months. Each subject is selected based on its opportunity for adopting companies to realize competitive advantages within their particular industry, market space, or company size
Want to improve the Customer Experience ?
Today’s consumers expect quick and personalised service whenever and wherever they contact you. Whether you’re serving patients or policyholders, students or shoppers, you need a comprehensive and fully integrated contact center solution.
Simoda are proud to partner with Talkdesk who are the leading Customer Experience or CX solution vendor.
Talkdesk is a cloud-based AI-driven suite of applications that can help you accelerate business processes, boost performance, and enable a customer experience strategy (without breaking a sweat).
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Why omni-channel approach to CX
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86% of people use self service chat to start conversations
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73% use 3 or more communication channels
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Results & Outcomes when adopting Talkdesk
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19% increase in CSAT scores
21% reduction in time to answer
20% increase in agent productivity
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