Contact Centre Solutions
Home Working Technologies
How the organisations users interact with the systems, applications & services
By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.
For your organisation to deliver a successful communication platform It is critical to have clear understanding of the user & customer experience architecture.
Good user experience
Good customer experience
Successful business results
How customers / people outside of the organisation interact with the people, technology, products & services you provide
UCaaS Solution Matrix
As a trusted advisor let us guide you through the vast amount of vendors, solutions & services that are around in todays crowded communications market place.
See a quick video of how we can help with a UCaaS dynamic matrix.
CCaaS Solution Matrix
The modern cloud contact centre is more than just a single point of contact when customer services are required. Todays contact centre is dedicated to customer experience (CX)
See a quick video of how we can help with a CCaaS dynamic matrix.
Customer Experience Solution With Talkdesk
Simoda are proud to partner with Talkdesk who are the leading cloud customer experience or CX solution vendor.
Talkdesk is a cloud based AI driven suite of applications which help you accelerate business processes, boost performance and enable a world class customer experience strategy without breaking sweat.
Why Omni Channel Approach to CX ?
86% of people use self service chat to start conversations
73% use 3 or more communication channels
Results & Outcomes When Adopting Talkdesk
19% average increase in CSAT scores
21% reduction in time to answer calls
20% increase in agent productivity
World Class Cloud Communications With 8x8
Our partnership with 8x8 started when we decided that it was the best fit solution for our needs, you know how the saying goes 'we eat our own dog food'.
Why 8x8 ?
8x8 are transforming the future of business communications by integrating voice, video, chat, contact centre & enterprise class API solutions into one global, secure, reliable cloud communications platform built for the modern business.
Benefits of 8x8
Secure & compliant data protection
One platform for all communications
Guaranteed reliability with no single point of failure
AI built into platform as standard
Global reach with local support
Masergy Calling For
Simoda, network & communications partner Masergy offers a seamlessly integrated PSTN replacement solution for Microsoft Teams that delivers top-quality voice performance alongside cost efficiency.
The service is secured by encryption and delivered 100% from the cloud.
Not ready to move 100% to the cloud? No problem.
You can use your existing on-premise PBX system, leveraging Masergy’s SIP Trunking hardware to integrate with Microsoft Teams.
Secure cloud based PSTN 100% cloud
One click voice calls from Teams
Compatible with all 365 apps
Network & voice performance analytics
Research & Analytics
The rate of change in IT and telecoms is the highest its ever been in history and continues to accelerate. CIO's and IT departments are seeing their scope increase as the breadth of their responsibilities grows and reaches into all aspects of the enterprise.
They're tasked with supporting infrastructure, line of business applications and providing value to the organisation and its internal stakeholders all while keeping the lights on and the bad actors out.
"Your job is hard enough so it is our responsibility to provide you with the information you need to make technology decisions that make a positive impact on your business"
Daniel Bumby, Simoda, Managing Director
Our reports focus on today’s most disruptive technologies, where the pace of change is rapid. These companies or technologies, which may have been relatively anonymous just a few years ago, have now emerged as highly viable solutions to resolve the business needs that led to their creation. They have, in effect, disrupted the IT landscape, which is well known for its accelerating pace of change and innovation.
The 6-12 Report is designed to provide enterprise technology leaders with a contemporary and relevant overview of the featured subject for the next 6 to 12 months.
Each subject is selected based on its opportunity for adopting companies to realise competitive advantages within their particular industry, market space, or company size.