Why More Teams Are Switching to DialPad

harrythomas3
4 days ago
2 min read

We are always trying to help businesses make smarter technology decisions. One of those decisions? Choosing a communication platform that’s built for the way modern teams work. DialPad is that platform.

What is Dialpad?

Dialpad is a cloud-based, AI-powered business communications platform that brings together voice, video, messaging, and contact centre capabilities all into one place. It’s designed to help teams work from anywhere, collaborate more effectively, and deliver better customer experiences.

Whether you're in sales, support, legal, or field operations, Dialpad adapts to your needs with powerful features like real-time transcription, AI call summaries, and seamless integrations with tools like Microsoft 365, Google Workspace, Salesforce, and more.

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Why Businesses Are Making the Switch

1. Smarter Support for Customer-Facing Teams

For support teams, Dialpad offers real-time AI assistance that helps agents respond faster and more accurately. Features like Real-Time Assist Cards and AI Scorecards empower managers to coach more effectively and reduce average handle times. In fact, companies using Dialpad have seen:

A 20% reduction in average handle time
A 14% increase in CSAT in just four weeks
A 22% reduction in agent attrition

2. Faster Sales Conversations

Sales teams benefit from AI Playbooks and real-time sentiment analysis, helping reps stay on message and close deals faster. With automatic call summaries and action items, follow-ups are never missed, and CRM updates are seamless.

3. Secure, Compliant Communication for Legal Teams

Legal professionals need tools that are secure, reliable, and compliant. Dialpad is certified with ISO 27001, SOC 2 Type II, HIPAA, and GDPR standards, making it a trusted choice for firms that handle sensitive information. Features like AI-powered transcription and archiving make it easy to document conversations and stay audit-ready.

4. Built for Flexibility and Scale

Whether you're a growing start-up or a global enterprise, Dialpad scales with your team. It supports over 70 countries and is trusted by more than 30,000 businesses worldwide, handling over 10 billion minutes of AI-enabled calls.